FAQ
What’s the cost of a damp survey in London?
A standard damp survey for an average London home typically ranges from £200–£350.
Our combined Damp + Indoor Air Quality survey offers better value because it identifies not only moisture problems but also any related airborne health risks such as mould spores or VOCs — issues often overlooked by other providers.
How does a survey support my rights as a tenant?
If you’re renting, especially in social housing, your landlord has a legal duty to keep your home safe and habitable.
Under Awaab’s Law (from October 2025), social housing landlords must investigate damp and mould within 10 daysand act on serious hazards promptly.
An independent survey gives you objective, professional evidence to show the issue exists and needs action.
Our reports are clear and robust enough for landlords, housing officers, solicitors, or tribunals.
How soon can I book and get results?
You can book online in minutes - unlike many other sites where you already need to fill in a lot of information (you may not have) to even get a proposal, yet alone booking.
We usually arrange inspections within a few days, the online calendar will show you all our availability in an instant.
We are always there on the appointed hour and will never give you a "between 10am and never".
You’ll receive your final report within 3–5 working days after the site visit - sooner if needed and possible for us to deliver. This is all included in your online booking fee.
What’s the difference between a survey and damp proofing?
A damp survey is an independent assessment of the problem: we find out what’s really going on, how far it has spread, and whether it’s affecting indoor air quality.
Damp proofing is a building intervention — like installing membranes or injecting chemical barriers — done by contractors.
Most companies jump straight to selling remedial work, often without proper investigation.
We do no remedial work ourselves.
We focus on diagnosis and facts, so you can make informed decisions.
If proofing is genuinely needed, we can connect you with the one trusted partner we’ve personally vetted. Regardless who does the remedial work, our report and recomendations will guide them and you from start to finish.
Can you provide evidence for landlords or tribunals?
Yes.
Every report we issue includes:
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Clear findings in plain English.
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Supporting photos, moisture readings, and thermal images.
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References to recognised standards such as BS 5250:2021, HHSRS Damp & Mould Guidance, and WHO Indoor Air Quality Guidelines.
This makes it suitable for official correspondence, tribunal cases, or supporting housing complaints.
Why is it so important for tenants to use an independent surveyor?
An independent survey means you get the unvarnished truth.
We have no interest in selling remedial work or sugar-coating findings to protect contractors.
You’ll always know exactly where you stand — with clear evidence that keeps you in control rather than at the mercy of builder jargon.
Our independence helps you avoid both over-paying for unnecessary treatments and under-addressing serious issuesthat could keep affecting your health.
We also offer a low-cost check-up visit after remedial work is completed — so you can be sure the problem has been properly fixed and that no lingering moisture or airborne hazards remain.
