top of page

Privacy Policy

Privacy Policy

Effective Date: 28 September 2025 

​

Welcome to London Damp Survey. We are committed to protecting your privacy and handling your personal data transparently. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our website or services.

​

1. Controller & Contact Information​

London Damp Survey is the data controller for the personal data processed under this policy.
If you have questions, concerns or requests relating to your personal data, please contact us at:

If applicable (e.g. for EU data subjects), you may also have the right to lodge a complaint with your data protection authority.

​

2. What Personal Information We Collect​

We collect personal information from you in two main ways:

a) Information you provide directly

  • Name, email address, phone number

  • Address of property to be surveyed

  • Billing / payment details

  • Any additional information you include when filling forms, messages, or during service interactions

b) Information collected automatically

  • IP address, browser type, device information, operating system

  • Pages visited, timestamps, click-throughs

  • Cookies, analytics & tracking data (see section 4)

 

3. How We Use Your Personal Information​

We use the personal data we collect for the following purposes:

  • To schedule, carry out, and report on your damp / IAQ survey

  • To communicate with you (booking confirmation, reminders, results)

  • Billing and payment processing (via Wix or Stripe - we never have access to payment information details such as card numbers or bank account numbers)

  • To improve our website, services, and customer experience

  • To send you marketing communications (if you give consent)

  • To comply with legal obligations

We rely on the following legal bases for processing your data:

  • Your consent (e.g. marketing emails)

  • Performance of a contract (providing you the service you requested)

  • Legitimate interests (improving our service, internal analytics)

  • Compliance with legal obligations

 

4. Cookies & Tracking Technologies

We use cookies and similar tracking tools to enhance your experience on our site. This may include:

  • Essential cookies for site functionality

  • Analytics cookies (e.g. Google Analytics)

  • Marketing and performance cookies

We provide a cookie banner / consent mechanism to allow you to accept or decline non-essential cookies, before they are placed. Wix Help Center+1

You can see and manage which cookies are set on your browser settings or via the cookie banner.

 

5. Disclosure of Your Information / Third Parties

We may share your personal data with:

  • Trusted third-party service providers (e.g. payment processors, analytics tools, labs for IAQ testing)

  • Regulatory or legal authorities when required

  • Our proofing partner (if you agree to be referred)

In all cases, we require them to use and protect your data in compliance with applicable privacy laws.

 

6. International Transfers

If we transfer personal data to countries outside the UK or the European Economic Area (EEA), we ensure lawful safeguards are in place (e.g. standard contractual clauses, adequacy decisions) to protect your data.

 

7. Data Retention

We retain your personal data only as long as needed to fulfill the purposes outlined here, including to comply with legal, accounting, or reporting obligations.
For example:

  • Survey data and reports: retained for [e.g. 7 years]

  • Marketing & contact details: until you withdraw consent or request deletion

 

8. Your Rights

Depending on your jurisdiction, you may have rights including:

  • Access – request a copy of your data

  • Rectification – correct inaccurate or incomplete data

  • Deletion – ask us to erase your personal data (in certain cases)

  • Restrict processing – limit how we use your data

  • Object to processing or marketing

  • Data portability – request your data in a portable format

  • Withdraw consent – where processing is based on your consent

To exercise your rights, contact us at the email above. We may need to verify your identity before acting on your request.

 

9. Security

We implement appropriate technical and organisational measures to protect your data from unauthorised access, disclosure, alteration, or destruction. While we aim to use industry-standard safeguards, no method of transmission over the internet is completely secure.

​

10. Children & Minors

Our services are not directed to children under 16. We do not knowingly collect personal data from children under 16. If we become aware we have done so, we will take steps to delete it.

 

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will post the updated version here with a new “Effective Date.” We may notify users of material changes via email or a website notice.

​

12. Additional Information for UK / GDPR / Data Protection

Because we operate in the UK and may handle data of UK / EU residents, we also comply with the UK’s Data Protection Act and the UK GDPR framework.
We adhere to principles of lawfulness, fairness, transparency, purpose limitation, data minimisation, accuracy, storage limitation, integrity, and accountability.

bottom of page